FAQ
Knowledge base
Important Information
- Setting up background checks
- Levels and Pricing
- The Fair Credit Reporting Act
- How to manually enter background checks from an outside source
- Should we keep disclosure forms for background checks?
- How often should we renew background checks?
Managing Background Checks
- How to accept or reject a background check
- How to order background checks
- What is the difference between QuickApp and Long Form?
- How to view completed background checks
- How to archive a background check
- How to change the renewal period for background checks
Important Information
Sexual Abuse Awareness Training
- How to customize the training email template
- "Someone in our organization is having a hard time watching the training due to past trauma. What is the recommended course of action?"
- How to send training
- Does MinistrySafe training count toward continuing education?
- Which version of Sexual Abuse Awareness Training should I send?
- How to change the passing score for training quiz
Skillful Screening Training
MinistrySafe Institute
Background Checks Troubleshooting
- User is receiving background check reminder emails after completing the background check
- The user’s name does not appear on the background check
- I’m seeing someone else’s name on a completed background check
- There’s no green check mark on the Manage Users page even though the background check has completed processing.
User Troubleshooting
Sample Policies & Procedures
Reports
Other
- We would like more information on live training
- How to add multiple users at once
- How do I edit spelling on a Certificate of Completion?
- I would like to share MinistrySafe with others. Do you have resources about membership I can give them?
- We are interested in hosting a live training
- I need assistance with a legal matter