FAQ

• How to Send Trainings

  To send Trainings: Click ‘Trainings’ in the l...

• How to Update Training Settings

  - Click ‘Trainings’ in the left-hand menu. - Cl...

• How to Manage Automatic Training Renewal

  To enable Automatic Training Renewals: - Click ...

• Which Background Check Level Should Your Ministry Run, and How Often?

  When conducting Background Checks, it is essent...

• What is the Adverse Action Process, and why is it important?

  Adverse Action Process Adverse Action, as it re...

• Setting up Background Checks

  To enable Background Checks for your ministry, ...

• How Can I Determine If A User Has Negative Information On A Background Check?

  Reportable Record(s) When reviewing a Backgroun...

• What’s The Difference Between The Multi-Jurisdictional Database/Alias Search (Level 1) And Other Searches?

  Multi-Jurisdictional Database/Alias Search Desp...

• How to Customize the Background Check Email Template

  When a Background Check is ordered for a user t...

• How to Order Background Checks

  MinistrySafe provides two Background Check orde...

• How to Accept or Reject a Background Check

  Every Background Check requires action from an ...

• What is 'Applicant Self-Disclosed?'

  When ordering a Background Check, you may inclu...

• How to Manage Background Check Automatic Renewals

  To Enable Background Check Automatic Renewals:1...

• How to Purge Cache and Cookies

  Click on your browser below for step-by-step in...

• Getting Started

  Please view our Getting Started video below.  

• How to Change or Reset a Password

  - Click the gear symbol in the top right-hand ...