FAQ
Knowledge base
New Updates
- What is the Training Library?
- How to Update Training Settings
- How to Customize the Trainings Dashboard View
- How To Edit Training Reminder Emails
- Why do I keep receiving Training reminder emails?
- How Do I Create a Custom Training Playlist?
Important Information
Sexual Abuse Awareness Training
- How to Manage Automatic Training Renewal
- How to resend training to a user
- Can I pause training videos and complete them at a later time?
- A trainee completed Sexual Abuse Awareness Training at a different organization. How can I update our account to show the completion?
- "Someone in our organization is having a hard time watching the training due to past trauma. What is the recommended course of action?"
- Does MinistrySafe training count toward continuing education?
Skillful Screening Training
MinistrySafe Institute
Important Information
- What is the Adverse Action Process and why is it important?
- Setting up background checks
- How can I confirm if someone has criminal charges on their background check?
- State/City-Specific Adverse Action Processes
- How to Enable Self-Pay For Background Checks
- Why do I see a login screen when I try to complete my background check?
Managing Background Checks
- How to Manage Background Check Automatic Renewals
- How to Order Background Checks
- How to Accept or Reject a Background Check
- How to show Background Check completion for PA
- Does MinistrySafe offer credit checks?
- Why Do Pop-Ups Appear Each Time I Order or View A Background Check?
Integrations
- How to Add Webhooks
- How to Generate an API Key
- Can MinistrySafe integrate with my LMS?
- How to integrate with Planning Center
- How to integrate with Pushpay
- What integrations are available with MinistrySafe?
Sample Policies & Procedures
Reports
Other
- What Changes Should I Expect From Assembly Bill 506 (AB506)?
- Does MinistrySafe offer customer references or a list of organizations served?
- What do the different icons represent?
- I would like to share MinistrySafe with others. Do you have resources about membership I can give them?
- I need assistance with a legal matter
- We would like more information on live training