FAQ

• What is Assembly Bill No. 506 (AB506)?

  On September 16, 2021, new California legislati...

• What is the Training Library?

    This feature houses ALL Trainings available t...

• How to Enable Self-Pay For Trainings

  Setting up Self-Pay for Trainings: Organization...

• How to Customize the Training Email Template

  Training email templates can be customized to c...

• How to Send Trainings

  The Control Panel provides three levels of Trai...

• How to Update Training Settings

  Click Trainings in the left-hand menu. Click T...

• How to Customize the Trainings Dashboard View

  You are now able to customize what appears on t...

• What is the Adverse Action Process and why is it important?  

  What is the Adverse Action Process and why is i...

• Why do I see a login screen when I try to complete my background check?

    This page serves as the gateway to the Minis...

• Setting up background checks

  Click Background Checks in the left-hand toolba...

• How can I confirm if someone has criminal charges on their background check?

  When reviewing the background check report, loo...

• How to Order Background Checks

  We offer two methods to order background checks...

• How to Accept or Reject a Background Check

  Each background check requires action from an a...

• How to purge cache and cookies

  Click on your browser below for step-by-step in...

• We would like more information on live training

  If you are looking for information on how to sc...

• Getting Started

  Please visit our Getting Started video   

• How do I edit spelling on a Certificate of Completion?

  On the Manage Users page, select the edit user ...

• How to Change or Reset a Password

    Click the gear symbol in the top right corn...

• About tags

  Tags are customized, organizational labels that...

• How to edit user information

  Click Manage Users on the left-hand toolbar, th...