FAQ
Knowledge base
Important Information
- User-Pay
- Why do I see a login screen when I try to complete my background check?
- Setting up background checks
- How can I confirm if someone has criminal charges on their background check?
- Levels and Pricing
- How much time do users have to complete a background check request?
Managing Background Checks
- How to accept or reject a background check
- How to order background checks
- What is the difference between QuickApp and Long Form?
- How to view completed background checks
- How to archive a background check
- How to change the renewal period for background checks
Important Information
Sexual Abuse Awareness Training
- How to customize the training email template
- How to resend training to a user
- Can I pause training videos and complete them at a later time?
- "Someone in our organization is having a hard time watching the training due to past trauma. What is the recommended course of action?"
- How to send training
- Does MinistrySafe training count toward continuing education?
Skillful Screening Training
MinistrySafe Institute
Background Checks Troubleshooting
- User is receiving background check reminder emails after completing the background check
- The user’s name does not appear on the background check
- I’m seeing someone else’s name on a completed background check
- There’s no green check mark on the Manage Users page even though the background check has completed processing.
User Troubleshooting
Sample Policies & Procedures
Reports
Other
- New and Improved Icons
- We would like more information on live training
- How to add multiple users at once
- How do I edit spelling on a Certificate of Completion?
- Do MinistrySafe and Abuse Prevention Systems offer customer references or a list of organizations served?
- What do the different icons represent?