FAQ
Knowledge base
New Updates
- How to Update Training Settings
- How To Edit Training Reminder Emails
- Why do I keep receiving Training reminder emails?
- How Do I Create a Custom Training Playlist?
- Which Version of Sexual Abuse Awareness Training Should I Send?
- Awareness Training Versions and Settings
Important Information
Sexual Abuse Awareness Training
- How to Manage Automatic Training Renewal
- How to resend training to a user
- Can I pause Training videos and complete them at a later time?
- A Trainee completed Sexual Abuse Awareness Training at a different Organization. How can I update our account to show the completion?
- "Someone in our Organization is having a hard time watching the Training due to past trauma. What is the recommended course of action?"
- Does MinistrySafe Training count toward Continuing Education?
Skillful Screening Training
MinistrySafe Institute
Important Information
- What is the Adverse Action Process and why is it important?
- Setting up background checks
- How can I confirm if someone has criminal charges on their Background Check?
- States That Do Not Offer Continuous Monitoring
- MinistrySafe Search Description and Court Fee Schedule
- State/City-Specific Adverse Action Processes
Managing Background Checks
- How to Manage Background Check Automatic Renewals
- How to Order Background Checks
- How to Accept or Reject a Background Check
- Background Check Statuses and Actions
- How to show Background Check completion for PA
- Does MinistrySafe Offer Credit Checks?
Integrations
- How to Add Webhooks
- How to Generate an API Key
- Can MinistrySafe integrate with my LMS?
- How to Integrate with Planning Center
- How To Integrate With Pushpay
- What integrations are available with MinistrySafe?
Sample Policies & Procedures
Reports
Other
- What Changes Should I Expect From Assembly Bill 506 (AB506)?
- Does MinistrySafe offer customer references or a list of Organizations served?
- What do the different icons represent?
- I would like to share MinistrySafe with others. Do you have resources about Membership I can give them?
- I need assistance with a legal matter
- We would like more information on Live Training.
Getting Started
Important Information
- How to Change or Reset a Password
- User Dashboard Information
- How to Disable Training Links
- How to Send the Dashboard Link
- How to Edit the Dashboard Link Email
- Where can I find Training and Background Check completion notifications?
Managing Users
- Supervisor User Management Settings
- How to Add Users
- How to add another Administrator
- How to Batch Upload Users
- How to Edit User Information
- How to Edit a Supervisor's Permissions