FAQ

• How to Send Trainings

  To send Trainings: Click ‘Trainings’ in the le...

• How to Update Training Settings

  Click ‘Trainings’ in the left-hand menu. Click...

• How to Manage Automatic Training Renewal

  To enable Automatic Training Renewals, click ‘T...

• Which Background Check Level Should Your Ministry Run, and How Often?

  When conducting Background Checks, it is essent...

• What is the Adverse Action Process, and why is it important?  

  What is the Adverse Action Process and why is i...

• Setting up Background Checks

  Click ‘Background Checks’ in the left-hand tool...

• How can I confirm if someone has criminal charges on their Background Check?

  When reviewing the Background Check report, loo...

• What’s The Difference Between The Multi-Jurisdictional Database/Alias Search (Level 1) And Other Searches?

  Multi-Jurisdictional Database/Alias Search Desp...

• How to Customize the Background Check Email Template

  Background Check Email Templates may be custo...

• How to Order Background Checks

  We offer two methods to order Background Checks...

• How to Accept or Reject a Background Check

  Each Background Check requires action from an A...

• What is 'Applicant Self-Disclosed?'

  When ordering a Background Check, a new option ...

• How to Manage Background Check Automatic Renewals

  To enable Background Check Automatic Renewals, ...

• How to Purge Cache and Cookies

  Click on your browser below for step-by-step in...

• Getting Started

  Please visit our Getting Started video   

• How to Change or Reset a Password

  Click the ‘Gear’ symbol in the top right-hand ...