Troubleshooting

User Troubleshooting

• How to Purge Cache and Cookies
• User Cannot Complete Quiz
• Troubleshooting Users Not Receiving Emails with Training Link
• The Videos Will Not Play
• I Forgot My Username and/or Password

Background Checks Troubleshooting

• How To Remove Pop-up Blockers
• User is Receiving Background Check Reminder Emails After Completing the Background Check
• Why Is There No Green Check Mark On The Manage Users Page Even Though The Background Check Has Completed Processing?