After an Administrator orders a Background Check, it will appear in the 'In Process' tab of the Background Checks page. Below is an explanation of each Background Check status and the corresponding actions that may be taken.
Background Status
‘Waiting For Applicant’
The Background Check QuickApp was ordered, and the applicant has been instructed to complete the Background Check Application electronically.
‘Application Completed - Processing’
The application has been completed and MinistrySafe is now processing the Background Check.
‘Complete - View’
The Background Check is ready to be viewed. After it has been viewed, the Administrator must approve or reject it. More information about how to accept or reject a Background Check may be found here.
‘Disputed’
If the applicant disputes information with MinistrySafe, we will notify you and the applicant’s status will reflect ‘Disputed.’ Once the dispute has been resolved, the applicant’s status will reflect the ‘Complete - View’ status. If an applicant contacts you to dispute information, please refer them to MinistrySafe at Disputes@MinistrySafe.com or 817-737-7233.
‘Applicant Declined’
If an applicant declines to fill out the QuickApp authorization forms electronically, MinistrySafe will update the applicant’s status to ‘applicant Declined.’ When this occurs, you must provide the applicant with physical Disclosure and Authorization forms to sign. Once you have received the applicant’s signed Authorization, you may proceed with ordering a Background Check via Longform. For more information on how to order a Longform Background Check, click here.
Background Actions
‘Approve’
Select 'Approve' if you would like the applicant to proceed with serving or working in your ministry.
‘Pre-Adverse’
If you decide not to allow the applicant to work or serve with your ministry due to records returned on a Background Check, you must follow the Adverse Action Process. The first step is to select ‘Pre-Adverse’ and follow the on-screen steps to send a Pre-Adverse Action Letter.
‘Adverse - Denied’
This status is to be used if your ministry has NOT issued an offer of employment to the applicant, or if the applicant is a Volunteer.
Once the Pre-Adverse Action Letter has been sent to the applicant and a reasonable amount of time has passed, the next step is to select ‘Adverse - Denied’ on the applicant’s Background Check and follow the on-screen instructions to send the Adverse Action Letter. For more information about the Adverse Action Process, click here.
‘Adverse - Offer Rescinded’
This status is to be used if the applicant has already been extended an offer of employment and your ministry is now rescinding the offer due to the Background Check results.
Once the Pre-Adverse Action Letter has been sent to the applicant and a reasonable amount of time has passed, the next step is to select ‘Adverse - Offer Rescinded’ on the applicant’s Background Check and follow the on-screen instructions to send the Adverse Action Letter. For more information about the Adverse Action Process, click here.
‘Applicant Withdrawn’
If the applicant is no longer interested in working or serving with your ministry, select the ‘Applicant Withdrawn’ status.
‘Archive’
Select ‘Archive’ if the Background Check has expired (been marked as 'Submitted (waiting for applicant)' for over 14 days), is a duplicate order, or if the applicant's email address is incorrect.
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