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Claire Murray

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  • Background Check Statuses and Actions

    1. Background Checks
    2. Managing Background Checks

    'Submitted (waiting for applicant)' The QuickApp Background Check has been ordered and the applicant has been instructed to complete the Background Check application electronically.  'Applicant com...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How to Purge Cache and Cookies

    1. Troubleshooting
    2. User Troubleshooting

    Click on your browser below for step-by-step instructions to clear your cache and cookies. Please be sure to set the time frame to ‘all time’. Chrome Safari Firefox Explorer  

    • Edited
    • 0 followers
    • 0 comments
    • 9 votes

  • How to Integrate with ROCK RMS

    1. Other
    2. Integrations

      With MinistrySafe’s plug-in integration with ROCK RMS, you can assign Trainings and Background Checks directly from Rock. Results are reported back automatically as they are completed. The follo...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How To Integrate With Pushpay

    1. Other
    2. Integrations

      MinistrySafe’s integration with Pushpay will automatically report Awareness Training scores directly to your Pushpay account.  To integrate: Click the ‘Admin’ tab in the left-hand menu, then cl...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How to Export a Report

    1. Other
    2. Reports

    Reports created in the Control Panel can be exported to Excel. Learn how to create a report here. Once a report has been generated, click ‘Admin’ in the left-hand toolbar. Click ‘Reports’ in the t...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How to edit billing information

    1. Account Settings
    2. Billing

    Click the ‘Gear’ symbol in the top right-hand corner and select ‘Organization Information.’ Don’t see ‘Organization Information?’ Only SSAs can view this page. If you are a Supervisor and would li...

    • Edited
    • 2 followers
    • 0 comments
    • 3 votes

  • How to Customize the Trainings Dashboard View

    1. Trainings
    2. New Updates

    You are now able to customize what appears on the Training Dashboard. To add columns: Click ‘Trainings’ in the left-hand menu. Click ‘Dashboard’ in the top toolbar. Click the ‘Add’ button    in th...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How to close my account

    1. Account Settings
    2. Organization Settings

    Please submit a request or call our office at 817-737-7233 and we will close your account promptly.

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes

  • How to change the renewal period for Background Checks

    1. Background Checks
    2. Managing Background Checks

    Click the ‘Gear’ symbol in the top right-hand corner. Click ‘Organization Settings.’ Use the dropdown menu under ‘Renew Background Check’ to select the renewal period. Click ‘Submit.’

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How to Change the Passing Score for Training Quiz

    1. Trainings
    2. Sexual Abuse Awareness Training

    Click ‘Trainings’ in the left-hand menu. Click ‘Training Settings’ in the top menu. Click the ‘Edit’ button to the right of the Training you wish to update. Find the Minimum Awareness Training Sco...

    • Edited
    • 1 follower
    • 0 comments
    • 1 vote