Troubleshooting

Background Checks Troubleshooting

• User is receiving background check reminder emails after completing the background check
• The user’s name does not appear on the background check
• I’m seeing someone else’s name on a completed background check
• There’s no green check mark on the Manage Users page even though the background check has completed processing.

User Troubleshooting

• The videos will not play
• I forgot my username and/or password.
• Users are not receiving emails with training link
• User cannot complete quiz