Troubleshooting

Background Checks Troubleshooting

• How To Remove Pop-up Blockers
• User is receiving background check reminder emails after completing the background check
• There’s no green check mark on the Manage Users page even though the background check has completed processing.

User Troubleshooting

• How to purge cache and cookies
• Troubleshooting Users Not Receiving Emails with Training Link
• The videos will not play
• I forgot my username and/or password.
• User cannot complete quiz