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  2. Troubleshooting

Troubleshooting

Background Checks Troubleshooting

  • How To Remove Pop-up Blockers
  • User is Receiving Background Check Reminder Emails After Completing the Background Check
  • Why Is There No Green Check Mark On The Manage Users Page Even Though The Background Check Has Completed Processing?

User Troubleshooting

  • How to Purge Cache and Cookies
  • Troubleshooting Users Not Receiving Emails with Training Link
  • The Videos Will Not Play
  • I Forgot My Username and/or Password
  • User Cannot Complete Quiz

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