The user’s name does not appear on the background check

If the user’s name is not alongside the other names listed, it is likely that the social security number initially entered is incorrect. Archive the background check and re-order a new one. Ask the user to confirm his or her social security number.

While actually a common occurrence, the appearance of other names on a background check report can be alarming. There are several common scenarios wherein a user’s name may appear alongside other names:

• The user entering information into the database typed something incorrectly.
• The user who entering information into the database associated a name with a wrong social security number.
• At some point in time, the other person(s) listed on the report incorrectly used or incorrectly entered a social security number that matches the user’s (usually by accident).

A less common circumstance is fraud. If you have reason to believe fraud has occurred, consider advising the user to undertake a free credit check and contact the primary credit bureaus (Equifax, Transunion, Experian) to resolve the matter.