The user’s name does not appear on the background check

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If the user’s name is not alongside the other names listed, it is likely that the social security number initially entered is incorrect. Archive the background check and re-order a new one. Ask the user to confirm his or her social security number.

While actually a common occurrence, the appearance of other names on a background check report can be alarming. There are several common scenarios wherein a user’s name may appear alongside other names:

  • The user entering information into the database typed something incorrectly.
  • The user who entering information into the database associated a name with a wrong social security number.
  • At some point in time, the other person(s) listed on the report incorrectly used or incorrectly entered a social security number that matches the user’s (usually by accident).

A less common circumstance is fraud. If you have reason to believe fraud has occurred, consider advising the user to undertake a free credit check and contact the primary credit bureaus (Equifax, Transunion, Experian) to resolve the matter.

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