Users may receive the message ‘Quiz has already been completed’ if an Administrator attempts to send the same Training link to multiple Users or if a Single User attempts to renew his or her Training. The quiz can only be completed on a link once. As a result, the system recognizes the current User completing the quiz.
To send a new Training link:
- Click ‘Trainings’ in the left-hand toolbar.
- Click ‘Send Training’ in the top left-hand corner.
- Click ‘Send Training’ underneath the Training you are assigning.
- Click ‘Select’ under the preferred Training version.
- Check the names to the left of the Users you’d like to assign Training to.
- Click ‘Next Step’ in the top right-hand corner.
- Click ‘Send Training’.
Do NOT click ‘Resend Training Email’ on the User’s profile as this will send the original Training link, rather than a new one.
Please ensure that the checkbox below the Training videos to acknowledge the completion of the Training videos is checked. Once checked, the green ‘Take Quiz’ button is clickable.